Support & Cancellations

Account or technical support

If you cannot sign in, generate a campaign, access billing or use another part of the service, email us with the email address used for your account and a short description of the problem. Please do not send passwords, card numbers or other sensitive payment information.

How to cancel a subscription

1. Sign in to Affiliate Script Lab.
2. Select Manage billing.
3. Stripe's secure customer portal will open.
4. Choose the option to cancel your subscription and follow the confirmation steps.

If cancellation is scheduled for the end of your current paid billing period, Creator or Pro access remains available until that period ends and Stripe stops the next renewal.

When the paid period ends, your premium library is locked immediately. Previously generated scripts, hooks, research, angles, shot lists, descriptions, Saved Hooks and Saved Styles remain retained for 90 days but cannot be opened unless you reactivate. Reactivating within those 90 days restores the retained library. After 90 days, the retained premium library is deleted.

Need help cancelling?

If you cannot use the customer portal, email support@affiliatescriptlab.com and clearly state that you want to cancel. Include the email address on your Affiliate Script Lab account so we can identify the correct subscription.

Refunds and statutory rights

Monthly subscription payments are generally for access during the relevant billing period. However, your statutory consumer rights are not affected. If you believe you have a legal cooling-off, cancellation or refund right, contact us with the details and we will review the request under applicable law.

Billing and payment information

Stripe handles payment methods, invoices and subscription billing. We do not store your full payment-card details. You can use Manage billing to view or update supported billing information available through Stripe's customer portal.

Generation limits and extra generations

Plan generation limits are shown in the app. Creator and Pro included allowances reset at the start of each monthly Stripe billing period. Unused included generations do not roll over. Where one-off extra generation packs are available, those extras can carry forward while the Creator or Pro membership remains active, but any unused extras expire when paid membership ends.

Complaints

If you are unhappy with the service, email support@affiliatescriptlab.com with a clear description of the issue and the outcome you are seeking. We will review the complaint and respond as reasonably practicable.

Privacy requests

For requests relating to access, correction or deletion of personal data, use the same support email. More information is in our Privacy Policy.